Payment Policy

1. Overview

This Payment Policy explains how payments work when you buy adjustable profiling beds and sleep systems from Pro-Motion Beds at promtnbeds.com.

It supplements our Terms and Conditions and should be read with our Returns Policy.

Pro-Motion Beds Ltd (company number 15698903). Contact: [email protected] | +443333 394412.

2. Order request — not instant payment

Submitting your basket creates an order request for review. This is not an automatic charge.

We verify stock, home survey, delivery, and engineer installation as one coordinated service feasibility, pricing, and any configuration choices before accepting the order.

If we cannot fulfil your request, we will tell you promptly and no payment will be taken unless already authorised in error (in which case we refund).

After acceptance, we send payment instructions or a secure payment link by email.

3. Accepted payment methods

Accepted methods are confirmed in your acceptance email. Typically we support:

• Major UK debit and credit cards (Visa, Mastercard, Maestro) via our PCI-DSS compliant payment provider.
• Bank transfer for selected large orders where stated on your invoice.
• Trade or business account terms where a credit facility has been agreed in writing in advance.

• We do not accept cash by post. Never send card numbers, CVV codes, or PINs by email or unsecured messaging.

4. Currency and pricing

All consumer prices on our UK website are shown in pounds sterling (GBP) and include VAT at the applicable rate unless clearly marked otherwise.

Prices are correct at the time of your order request but are confirmed at acceptance. If a listing error occurs, we will offer to cancel or honour the correct price at our discretion.

Promotional codes must be applied at checkout where the basket allows; we cannot usually apply codes retrospectively after acceptance.

Delivery and optional services are quoted separately before you pay so the total is transparent.

5. When payment is due

For standard stock orders, full payment is due when you complete the secure link after acceptance, before dispatch.

For made-to-order or long-lead items, we may request a deposit (commonly 25–50%) with balance due before dispatch or on agreed milestones.

Trade accounts on approved credit pay according to the invoice due date (for example, net 30 days).

Late payment on trade invoices may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Invoices and receipts

We email a VAT invoice or receipt when payment is received. Check details on receipt and contact us within seven days if corrections are needed.

Business customers must provide accurate company name, billing address, and VAT number where applicable.

You are responsible for supplying correct billing information; re-issued invoices for customer errors may incur an administration fee.

7. Failed, declined, or duplicate payments

If your card is declined, try another method or contact your bank. We may hold accepted orders for a limited period (typically 48 hours) while you retry.

Duplicate authorisations caused by technical errors are refunded once identified — contact us with both transaction references.

We reserve the right to cancel accepted orders that remain unpaid after the stated deadline, releasing stock to other customers.

8. Security and fraud prevention

Payments are processed through encrypted connections. Our staff do not have access to full card numbers.

We may perform address verification, 3-D Secure authentication, and risk checks. Orders flagged for review may be delayed while we contact you.

We report genuine fraud to banks and authorities where appropriate.

9. Refunds and chargebacks

Approved refunds under our Returns Policy are returned to the original payment method where possible within 14 working days of receiving goods or confirming cancellation.

Bank processing times may add several days before funds appear in your account.

If you dispute a charge, contact us first so we can investigate. Unjustified chargebacks may delay resolution and affect future ordering.

10. Promotional codes and gift vouchers

Codes are subject to published terms: expiry dates, minimum spend, product exclusions, and one use per customer unless stated.

Gift vouchers, where sold, are non-refundable except where required by law and cannot be exchanged for cash.

11. Questions

Payment queries: [email protected] quoting your order reference, or call +443333 394412 during business hours.