Shipping Policy

1. Introduction

This Shipping Policy describes how Pro-Motion Beds delivers adjustable profiling beds and sleep systems within the United Kingdom.

Delivery options and costs are confirmed when we accept your order request, before payment.

Pro-Motion Beds Ltd — [email protected] | +443333 394412.

We deliver to addresses in England, Scotland, Wales, and Northern Ireland unless stated otherwise on the product page.

Islands, Highlands, and remote postcodes may incur surcharges or extended lead times quoted at acceptance.

We do not routinely deliver outside the UK through the consumer checkout; international enquiries may be quoted separately.

Lead times are estimates in working days (Monday–Friday, excluding public holidays) from order acceptance and cleared payment.

Typical dispatch for in-stock adjustable beds is shown on product pages; made-to-order items follow the quoted production window.

Peak seasons, weather, or carrier disruption may extend timelines — we will notify you if a significant delay arises.

We use home survey, delivery, and engineer installation as one coordinated service.

You must provide accurate contact details and access information (stairs, lifts, parking, delivery notes).

Failed delivery due to incorrect address or nobody available may incur redelivery charges.

Risk of loss passes to you on delivery to your address unless we agree otherwise in writing for trade contracts.

Charges depend on product size, weight, postcode zone, and service level (standard vs room-of-choice).

Charges are shown or emailed before payment. Multiple items on one order may combine into a single delivery fee where possible.

Assembly or installation, where offered, is quoted separately.

Where carriers provide tracking, we email the link when your order ships.

You may receive SMS or email day-before or day-of delivery alerts if you supply a mobile number.

It is your responsibility to ensure someone can receive the delivery or provide safe-place instructions where carriers allow.

Inspect packages on delivery. Note visible damage on the carrier's paperwork where possible and photograph outer packaging and product.

Report damage or shortages to [email protected] within 48 hours of delivery with photos and your order number.

We will arrange repair, replacement parts, or return per our Returns Policy and carrier claims process.

If delivery fails, carriers may hold goods at a depot. Additional storage or redelivery fees may apply after their free holding period.

Refusal of delivery without valid cancellation may be treated as a return with applicable charges.

Delivery enquiries: [email protected] quoting your order reference.